Frequently Asked Questions
How do I pay for my order?
We offer you below payment methods
Cash on Delivery
VISA
Master Card
STC Pay
Debit | Mada
Apple Pay
Split into 3 payments with Tamara
Where do you ship to?
We ship to all areas in Saudi Arabia, and GCC
through shipping companies
through shipping companies
Can I place an order outside the GCC?
We ship globally now
How long does it take to receive my order?
Your order will be delivered within 3-5 days of order confirmation
Order delivery takes 5 days of order confirmation
What are shipping methods, and related costs?
(Delivery inside Saudi Arabia orders)
Free delivery for orders of 199 Riyals or more
Shipping charges of 10 SAR applicable for orders less than 199 SAR
Extra charge of 17 Riyals when choosing Cash on Delivery method.
No extra charge when choosing the Collect from Store method.
(Delivery outside Saudi Arabia orders GCC (UAE, Bahrain, Kuwait, Oman))
Free delivery for orders of 499 Riyals or more
Shipping charges of 49 SAR applicable for orders less than 499 SAR
Cash on Delivery method is not available.
(Delivery outside Saudi Arabia orders (International))
Free delivery for orders of 133$ (499 Riyals) or more
Shipping charges of 20$ applicable for orders less than 133$ (499 Riyals)
Cash on Delivery method is not available.
(Delivery outside Saudi Arabia orders GCC (UAE, Bahrain, Kuwait, Oman))
(Delivery outside Saudi Arabia orders (International))
Do I have to pay custom fees in case of International delivery?
How do I exchange or return an order?
You shall contact customer service in this regard via (customer service email mentioned below or social media platforms), a return link will be sent to you through SMS, then fill return form and send it back to us.
[email protected]
for further details, please visit the below link:
Return Policy link
[email protected]
for further details, please visit the below link:
Return Policy link
Do I pay for return/exchange?
We do not charge additional fees for return / exchange, but an additional 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) is added for the shipping company's services
In case of exchange or refund in stores, this value is exempted
* We will not charge any fees in case of wrong order/item, or receiving items not on original status
In case of exchange or refund in stores, this value is exempted
* We will not charge any fees in case of wrong order/item, or receiving items not on original status
In case of returns, do I refund the whole payment?
In the case of credit card, the paid amount will be returned only by one of the following methods:
Refund the amount to your bank account after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) return shipping service, the refund duration depends on your bank
Replacing the paid amount with a voucher from Rina website after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) for return services.
In Case of orders paid in cash, the paid amount will be returned only by one of the following methods:
Refund the amount to your bank account after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) for return shipping service, the refund duration depends on your bank
Replacing the paid amount with a voucher from Rina website after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) for return services.
The information we need you to provide us with:
Name of the account holder
Bank Name
International Bank Account Number (IBAN)
Will VAT be added to my order?
No, we will be glad to take over the VAT.
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How I can delete my account?
