We offer you below payment methods

• Cash on Delivery
• VISA
• Master Card
• STC Pay
• Debit | Mada
• ‏Apple Pay
• Split into 3 payments with Tamara

• We ship to all areas in Saudi Arabia, and GCC through shipping companies

• We ship globally now

• (inside Saudi Arabia orders)
  Your order will be delivered within 3-5 days of order confirmation
• (outside Saudi Arabia orders)
  Order delivery takes 5 days of order confirmation
  
• Delivery might take longer during offers and promotions

In the case of credit card, the paid amount will be returned only by one of the following methods:

• Refund the amount to your bank account after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) return shipping service, the refund duration depends on your bank
• Replacing the paid amount with a voucher from Rina website after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) for return services. In Case of orders paid in cash, the paid amount will be returned only by one of the following methods:
• Refund the amount to your bank account after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) for return shipping service, the refund duration depends on your bank
• Replacing the paid amount with a voucher from Rina website after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) for return services. The information we need you to provide us with:
• Name of the account holder
• Bank Name
• International Bank Account Number (IBAN)

• No, we will be glad to take over the VAT.

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(Delivery inside Saudi Arabia orders)

• Free delivery for orders of 199 Riyals or more
• Shipping charges of 10 SAR applicable for orders less than 199 SAR
• Extra charge of 17 Riyals when choosing Cash on Delivery method.
• No extra charge when choosing Collect from Store method.
  
  (Delivery outside Saudi Arabia orders GCC (UAE, Bahrain, Kuwait, Oman))
  
• Free delivery for orders of 499 Riyals or more
• Shipping charges of 49 SAR applicable for orders less than 499 SAR (Delivery outside Saudi Arabia orders (International))
  
• Free delivery for orders of 133$ (499 Riyals) or more
• Shipping charges of 20$ applicable for orders less than 133$ (499 Riyals)
• Cash on Delivery method is not available.

• For most shipments, customs/import duties are applied as soon as the parcel reaches the destination country.
• Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.
• We have no control over these charges, so they will have to be paid by you once your parcel reaches your country.
• You can contact your local customs office to find about customs duties for your country before you place an order.
• Customs duties and taxes are non-refundable once charged. So, if you refuse to receive the delivery, unfortunately, we will have

• You shall contact customer service in this regard via (customer service email mentioned below or social media platforms), a return link will be sent to you through SMS, then fill return form and send it back to us .

customer@rinafashion.comfor further details, please visit the below link:Return Policy link

Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.

We do not charge additional fees for return / exchange, but an additional 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) is added for the shipping company's services In case of exchange or refund in stores, this value is exempted We will not charge any fees in case of wrong order/item, or receiving items not on original status

• For most shipments, customs/import duties are applied as soon as the parcel reaches the destination country.
• Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.
• We have no control over these charges, so they will have to be paid by you once your parcel reaches your country.
• You can contact your local customs office to find about customs duties for your country before you place an order.
• Customs duties and taxes are non-refundable once charged. So, if you refuse to receive the delivery, unfortunately, we will have.