We offer multiple payment options to make your shopping experience easier, including:

• Cash on Delivery
• Mada cards
• Visa & Mastercard
• Apple Pay
• Installments up to 3 payments with Tamara

We deliver to all regions within Saudi Arabia and across GCC countries through trusted shipping partners.

• Within Saudi Arabia: Orders are delivered within 3 to 5 business days from order confirmation.
• Outside Saudi Arabia: Delivery takes approximately 5 business days from order confirmation.
• Delivery times may be longer during promotional periods and sales

For credit card payments, refunds are processed through one of the following methods only:

• Refund to bank account after deducting:

1. SAR 25 for orders within Saudi Arabia
2. SAR 80 for international orders (Refund timing depends on your bank)

• Store credit (voucher) on Rina’s website after deducting:

1. SAR 25 for orders within Saudi Arabia
2. SAR 80 for international orders

• To process the refund, the following details are required:

1. Account holder name
2. Bank name
3. IBAN

Will VAT be added to my order?

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Within Saudi Arabia:

• Free delivery on orders of SAR 299 or more.
• SAR 20 shipping fee for orders below SAR 299.
• No additional fees apply when selecting in-store pickup.

Outside Saudi Arabia (GCC countries – UAE, Bahrain, Kuwait, Oman, Qatar):

• SAR 40 shipping fee for order.

• For most international shipments, customs or import duties are applied once the parcel reaches the destination country.
• Customs and handling fees vary by country and are usually collected upon delivery.
• We have no control over these charges, and they must be paid by the customer upon delivery.
• Customers may contact their local customs office to estimate applicable charges before placing an order.
• Customs duties and taxes are non-refundable if the shipment is refused.
  

Please contact our customer service
Team via the email below or through our social media channels.

A return link will be sent to you via SMS, after which you can complete and
Submit the return form.

For more details, please visit the return policy page.

✉ customer@rinafashion.com

Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.

We do not charge additional fees for returns or exchanges. However, shipping fees apply based on order location: •SAR 25 for orders within Saudi Arabia •SAR 80 for orders outside Saudi Arabia

• For most shipments, customs or import duties are applied once the parcel reaches the destination country.
• Customs and handling fees vary by country and are usually collected upon arrival in the destination country.
• We have no control over these charges, and they must be paid by the customer upon delivery.
• You may contact your local customs office to check applicable duties before placing an order.
• Customs duties and taxes are non-refundable if the shipment is refused.