Frequently Asked Questions

Frequently Asked Questions

How do I pay for my order?

We offer you below payment methods

 

  • Cash on Delivery
  • VISA
  • Master Card
  • STC Pay
  • Debit | Mada

            

Where do you ship to?

 

We ship to all areas in Saudi Arabia, and GCC

 through shipping companies

 

Can I place an order outside the GCC?

We ship globally now

 

How long does it take to receive my order?

 

  • (inside Saudi Arabia orders)

You order will be delivered within 3-5 days of order confirmation

  •  (outside Saudi Arabia orders)

Order delivery takes 5 days of order confirmation

 

 

What are shipping methods, and related costs?

 

(Delivery inside Saudi Arabia orders)

  • Free delivery for orders of 150 Riyals or more
  • Shipping charges of 10 SAR applicable for orders less than 150 SAR
  • Extra charge of 17 Riyals when choosing Cash on Delivery method.

(Delivery outside Saudi Arabia orders GCC (UAE, Bahrain, Kuwait, Oman))

  • Free delivery for orders of 375 Riyals or more
  • Shipping charges of 49 SAR applicable for orders less than 375 SAR
  • Extra charge of 35 Riyals when choosing Cash on Delivery method.

 (Delivery outside Saudi Arabia orders (International))

  • Free delivery for orders of 100$ (375 Riyals) or more
  • Shipping charges of 20$ applicable for orders less than 100$ (375 Riyals)
  • Cash on Delivery method is not available.

Do I have to pay custom fees in case of International delivery?

  • For most shipments, customs/import duties are applied as soon as the parcel reaches the destination country.
  • Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.
  • We have no control over these charges, so they will have to be paid by you once your parcel reaches your country.
  • You can contact your local customs office to find about customs duties for your country before you place an order.
  • Customs duties and taxes are non-refundable once charged. So, if you refuse to receive the delivery, unfortunately, we will have

 

 

How do I exchange or return an order?

 

You shall contact customer service in this regard via (customer service email mentioned below or social media platforms), a return link will be sent to you through SMS, then fill return form and send it back to us.

[email protected]

for further details, please visit the below link:

Return Policy link

 

Do I pay for return/exchange?

 

We do not charge additional fees for return / exchange, but an additional 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) is added for the shipping company's services

In case of exchange or refund in stores, this value is exempted

* We will not charge any fees in case of wrong order/item, or receiving items not on original status

 

In case of returns, do I refund the whole payment?

In the case of credit card, the paid amount will be returned only by one of the following methods:

-       Refund the amount to your bank account after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) return shipping service, the refund duration depends on your bank

-       Replacing the paid amount with a voucher from Rina website after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) for return services.

In Case of orders paid in cash, the paid amount will be returned only by one of the following methods:

-       Refund the amount to your bank account after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) for return shipping service, the refund duration depends on your bank

-       Replacing the paid amount with a voucher from Rina website after deducting 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) for return services.

The information we need you to provide us with:

- Name of the account holder

-Bank Name

- International Bank Account Number (IBAN) 

 

 

Will VAT be added to my order?

No, we will be glad to take over the VAT.

 

How do I stay informed about new arrivals, sales and promotions?

 

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