Return Policy

Thank you for your visit, kindly check the following to enable us to provide you with the best after sale service:

In case of Return or Exchange: 

  • Refund and exchange can be made 15 days from the receipt date
  • We cannot Refund or Exchange damaged items or has a perfumery smell, products must be returned as purchased.
  • On gift with purchase promotions, the gift should be returned along with the purchased items in the case of Refund or Exchange
  • In the case of credit card payment or any other electronic payment methods, the paid amount will be returned only by one of the following methods:
    • Refund the amount to your bank account after deducting 25 riyals for return service, the refund duration depends on your bank
    • Replacing the paid amount with a voucher from Rina website (after deducting 25 SAR for KSA orders and 80 SAR for other countries orders) for courier services.
    • In case of orders paid in cash, the paid amount will be returned only by one of the following methods:
      • Refund the amount to your bank account after deducting 25 riyals for return service, the refund duration depends on your bank
      • Replacing the paid amount with a voucher from Rina website (after deducting 25 SAR and 80 SAR for other countries orders) for courier services.

The refunded amount will be transferred to your account immediately upon receiving the products after deducting 25 riyals for return service, we are not responsible for any delay in retrieving the products from the courier

In case that customer received a damaged product, the customer has the right to refund the full amount without deducting any fees

We apologize for the refund of any product purchased from our stores through the website, the return is only through one of our stores in the Kingdom.

 

How to Return or Exchange:          

  • Through Website:

Please create a return request through the website or the APP, the customer service agent will send a request to the courier company to return the item and upon receiving the items in our stores and ensure compliance with the conditions mentioned above We issue a voucher with the item value after deducting 25 SAR for KSA orders and 80 SAR for other countries orders) for courier services you can use this voucher to order from our website anytime you want – the voucher is valid for only one time                                                                                                                                                             

 [email protected]

 

  • Through Stores:

 

  • Refund and exchange can be made 15 days from the receipt date

 

  • You can refund or exchange at any of our stores

 

  • Refund or exchange cannot be made without bringing the invoice that was attached to the order.

 

  • We cannot Refund or Exchange damaged items or has a perfumery smell, products must be returned as purchased.

 

  • On gift with purchase promotions, the gift should be returned along with the purchased items in the case of Refund or Exchange

 

  • The refund will be in cash only regardless to the payment method you have used when you ordered

 

  • The refunded amount will be the product cost only without the delivery service fees

 

Please do not hesitate to contact us for any help on:  [email protected]

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